Can I receive the confirmation email again?
Check if the email may have ended up in your spam-box. If this is not the case, then contact the organizer. Perhaps your email address was not entered correctly. They can resend the confirmation email.
How can I change my data?
Go to your personal dashboard and select the ticket for which you want to adjust the details. Whether it is still possible to change your details depends on the settings of the event. Often, a few weeks prior to the event, the dashboard is closed by the organizer to finalize registration lists, bib numbers, and orders of products, etc. We cannot adjust any details for you.
How do I access my dashboard?
In the confirmation email you received after registration, you will find a link to your personal dashboard. Alternatively, you can log in via the Atleta website.
I'm not receiving the login code. What now?
Check whether the email has perhaps ended up in your spam folder. If this is not the case, please contact the organizer. Perhaps your email address was not entered correctly. They can correct your email address, after which you will still be able to log in.
Can I still purchase upgrades afterwards?
As long as it is permitted by the organizer, you can still order extra products via your dashboard. Go to your dashboard and find the ticket for which you want to order extras. Then click on 'Order extras' and order the products. Here, you can also see which products you have previously purchased.
Do I need to print my ticket?
It is not necessary to print your ticket. If the tickets are scanned on site by the organizer, it is sufficient to bring the ticket digitally on your phone.
Why can't I download my ticket?
It is up to the organizer of the event to determine if and when tickets can be downloaded. Some organizers do not use the tickets in practice and print out lists or send your bib number by post. Other organizers only make the tickets available shortly beforehand to prevent them from being resold through unsafe platforms.
If you want to know if and when the tickets can be downloaded, please contact the organizer.
I have not received a QR code yet.
It is up to the organizer of the event to determine if and when tickets / QR codes can be downloaded. Some organizers do not use the QR codes in practice. Other organizers only make the QR codes available shortly beforehand to prevent them from being resold via unsafe platforms.
If you want to know if and when the QR codes will become available, please contact the organizer.
Why can't I resell my ticket?
The organizer of the event determines whether a ticket may be resold.
Free tickets cannot be resold.
If you did not purchase your ticket directly from the organizer, for example because a friend, family member, or colleague bought it for you, then the original buyer of the ticket can put it up for sale for you, provided this is permitted by the organizer.
Can I sell my ticket for a lower price?
For most events, it is allowed to resell your ticket for a lower price, so you have a better chance of selling it.
If you do not see the option to lower the price, this is because the organizer of the event has decided that lowering the ticket price is not allowed.
We have no influence on this.
I am unable to attend and want to cancel, is that possible?
Of course, it can always happen that for whatever reason you cannot participate in the event you have registered for. If the organizer allows it, you may be able to transfer or resell your ticket to someone else via your dashboard.
It is not always necessary to cancel. Check the event website for the terms and conditions and, if necessary, contact the organizer to process your cancellation.
Can I transfer my ticket to someone else?
As long as it is permitted by the organizer, you can transfer your ticket to someone else via your dashboard. Go to your dashboard and find the ticket you want to transfer. Go to the details and click on 'Transfer ticket'. Share the link with the person you want to transfer the ticket to or enter the details of the new participant yourself.
Please note, this functionality is not intended for the resale of tickets. In this case, the original buyer remains the owner and administrator of the ticket.
I bought the wrong ticket, can I still exchange it?
As long as it is permitted by the organizer, you can exchange your ticket for another ticket via your dashboard. Go to your dashboard and find the ticket you want to exchange. Go to the details and press 'Exchange ticket'. You will receive a discount code to the value of your original order, which you can use when purchasing a new ticket. Your previously purchased ticket will be cancelled.
Tickets cannot be exchanged for tickets offered in resale.
Can I get my money back?
Whether you can get your money back depends on the terms and conditions of the event you have signed up for. Consult the website of the event you are participating in and request a refund from the organizer if possible.
Can I still create a fundraising page?
If you did not create a Supporta action page directly during your registration, you can still do this later via your dashboard if the organizer allows this. Go to your dashboard, select your ticket and click on 'Edit registration'. Then, click on 'Action page' at the bottom and create an action page. You will now receive an email from Supporta about your action page.
How can I get in touch with the organizer
The contact details of an organizer are not always fully known to us. Sometimes an organizer requires participants to contact them through a contact form. Therefore, please check the organizer's website for contact details.
How can I remove my ticket from resale?
This can be done by going back in your dashboard to the same place where you put your ticket up for sale. In that same place, you can also remove your ticket from resale.
When a waiting list is active and there are people on the waiting list, your ticket will be offered to the first person on the waiting list. That person has a maximum of 12 hours to buy the ticket. After that, the ticket goes to the next person on the waiting list. As long as the ticket is being offered to a new participant, it is not possible to remove your ticket from sale.
Your ticket will be offered to a maximum of 3 people. After that, it will go into public sale and you can remove it from resale again.
How do I change my credit card number?
Unfortunately, it is not possible to receive a refund to a different credit card number than the one you used to purchase your ticket.
When a credit card has expired, the amount is processed automatically by the card-issuing bank:
If you now have a new credit card with the same bank, the amount is usually transferred automatically to the new card.
Do you not have a new credit card? In that case, the credit card company ensures that the amount reaches you in another way, for example via a bank transfer to the linked bank account. This process can sometimes take a little longer.
The amount will always eventually reach you as the cardholder, even if the original card has expired. The exact processing time and method may vary by bank.
If you have questions about the event or a payment, please contact the organizer directly. Contact details of organizers can be found on the event website.
