Updates

Recently, we have added several options to further customize your event page and better inform participants. For instance, you can set photos and highlights, describe your event in more detail, and add practical information and details about what is included.

We are now adding a new option to this: participants can share their experience via a review after an event. This gives future participants a better idea of your event and provides you with extra insight into what participants appreciated.

A review consists of a rating of 1 to 5 stars, up to 3 favourite aspects (such as the organisation, route, and environment), and an optional explanation. Only participants who have actually taken part in your event can post a review via the participant dashboard. Reviews are visible on the event page.

Invite participants to post a review
Would you like to actively invite participants to share their experience? Via the settings of your organisation, you can enable automatic review requests. Participants will then receive an email 3 days after the event requesting them to leave a review.

As an organizer, you decide whether to make use of the new options. Reviews are available by default for all events. If you would prefer not to collect reviews for your event, you can disable reviews via the settings of your organisation.

Translating your event has never been easier: with Atleta's new AI translation feature, you can translate any text in an instant. Simply click ‘Translate’ and your text will be translated automatically. No more hassle with copying and pasting translations from an external translation tool.

Pro tip: give the AI its own set of instructions, so your texts always have the right style and tone of voice, no matter what you translate.

Coming soon: automatically translate all texts into the languages of your choice, without you having to do anything. Simply adjust the source language and the other languages are automatically updated.

Participants often struggle to find answers to practical questions, such as what time the event starts or how to get to the start location. For a good event experience, you can now provide participants with all the important information about your event. The information will be displayed in the participant dashboard and on the event page. Get started via your event settings.

Pro tip: let the AI generate the information for you.

Participants can now be filtered by address country. In combination with exclusions, this allows you, for example, to send a message to all foreign participants.

Additionally, the option to filter by team type has been added for teams and participants. Handy if you use different types of teams within your event.

Participants who claim a ticket via a registration link can now order add-ons immediately after claiming. To make this possible, participants log in directly while claiming their ticket. After claiming, they are immediately given the opportunity to add add-ons, such as merchandise or other products, to their order. This ensures available add-ons are better highlighted and participants can easily order them directly.

Do you work with business participants who pay by bank transfer? From now on, you can set the number of days after which the invoice is sent per event. This gives you time after an order to adjust it before the invoice is definitively sent to the participant. After the set period has expired, the participant will automatically receive an email with the payment instructions and the invoice as an attachment.

Do you send invoices immediately? Then the transfer instructions are now also shown immediately on the thank you page and in the participant dashboard.

Tip: are you manually adding an order for a company? From now on, you can immediately add a payment reference, so that the payment instructions are already shown on the invoice before you share it.

Are you working with different team classifications or with varying team sizes depending on the chosen ticket? From now on, you can set up separate team types for this. Via team types, you can easily set a maximum team size: for example, teams of 10 people for the full distance and teams of 5 people for the half distance of your event. By setting up separate team types, you automatically ensure that participants with different tickets cannot join the same team. Finally, for each team type, you can set whether team members must join using an access code, and whether team members are allowed to see each other's names.

Please note: all team settings have been moved from tickets to one clear overview page under Settings → Teams in your event. Therefore, you no longer adjust the team settings within the tickets.

Give participants a good impression of your event right away. Add photos, highlights and a description, so that participants know what to expect. Get started straight away via the settings of your event.

Increase the visibility of your organisation: set a logo via the settings of your project. The logo will be shown at the bottom of event pages, the participant dashboard, and confirmation emails.

• Waiting list offers and their corresponding status are now visible to the organizer.

• In the registration overview, you can now filter by resale status (offered, sold, and purchased).

• It is now possible to display custom fields only in combination with specific invitation codes.

• When duplicating an event, you can now also copy discount codes, invitation codes, start groups, messages, scanners, and export profiles.

• When ordering additional upgrades, it has been made clear which products have or have not been purchased previously.

• Atleta updates are now directly visible from within the app.

• If a potential participant leaves the checkout without completing it, they will now receive an email reminder to complete the registration (after 4 hours).

• If a ticket is sold out, the organizer will now receive a notification by email.

• In the registration overview and in messages, you can now filter by registration date.

• In the interest list, you can now select an existing email permission, instead of a separate email permission always being created per event.

• As an organizer, you can now schedule when resale is available. The start and end dates are also shown to participants.

The status of the public resale is now shown with waiting list registrations.

• The UI of custom fields of type 'choice' and 'selection' has been improved.

• The date on which QR codes and PDFs become available in the dashboard is now set to 7 days before the event by default.

Update: companies can now select a charity via the participant dashboard so that participants automatically get a fundraising page

It is now possible to remove yourself from the waiting list.

On the Atleta homepage, sports categories and trending events are now displayed. You can now sort the calendar by 'popular'. Set an event photo in your event branding so that it gets displayed in the calendar.

You can now include and exclude contacts in messages. This makes it possible to email, for example, all participants who have not yet ordered a medal, or everyone who has signed up for the newsletter and is not yet registered.

When you send a personalized email to participants, participants who have multiple tickets will see an overview of all personalized information per ticket at the bottom of the email.

• You can now automatically collect opt-ins from everyone who places an order through email permissions (soft opt-in)

• You can now link Mailchimp to email permissions to automatically forward opt-ins

• You can now link multiple Mailchimp accounts to your Atleta account

• When claiming a ticket, you can now also give email opt-ins

• Exporting to Mailchimp via the registration overview is no longer supported.

You can optionally set a resale fee per ticket. Tickets will then always be resold for that fee, even if they were purchased at a different rate. Additionally, as a participant, you will not be able to change the amount for which you offer your ticket. This way, you can enforce that tickets purchased with a membership discount are resold at the regular rate, so that people without a member number can also buy them.

It is now possible to add orders that will be automatically canceled when the payment deadline has expired. Additionally, the payment deadline can now also be adjusted for existing orders.

All overviews in the back end of Atleta have been made more compact. This way, you can see more lines at a glance, making it clearer.

Providers of Atleta integrations (such as timing companies) can now connect more easily and securely with events

The queue is automatically activated when it is busy. Starting ticket sales at a fixed time? Then you can pre-set the queue by entering the same start time for all ticket prices. Visitors will first enter a waiting room before the start time. Once ticket sales begin, everyone is randomly assigned a place in the queue and gradually let through to the checkout. Make sure there are no other tickets available in the checkout before the set start time. If there are, the waiting room will not be active and users will be let through earlier.

Status message

The status message is displayed to users in the queue. This way, you can keep them informed, for example, about the status of ticket sales.

It is now possible to schedule discounts, with the adjusted price being highlighted more prominently and price increases being announced at checkout

A billing text can now be set for tickets and products (e.g. to explain a VAT exemption).

As an organizer, you can now choose to display the number of available spots at checkout.

At checkout, it is now shown how much time is left to complete the order. The selected ticket will be reserved for 15 minutes. If there is still enough capacity available after 15 minutes, the order can still be completed.

Organisers can now further secure their account with 2FA. When you enable two-step verification, your account will be linked to an authentication app. From that moment on, you log in with the email code and a 6-digit code from the app. This makes your account more secure and ensures that you can only log in with the authenticator app.

It is now possible to activate a waiting list for sold-out tickets. If the resale of tickets is also enabled, people on the waiting list will automatically receive a notification when a ticket becomes available. Participants who qualify for a ticket on the waiting list have 12 hours to purchase the ticket.

It is now possible to resell group tickets (such as duo tickets). Organizers can enable this by selecting the relevant tickets in the resales settings.

• You can now set an event photo for events

• Teams can be exported.

• Payment instructions on transfer invoices have been further clarified.

• You can now check permissions for apps.

• Organisers are being logged out slightly less often.

From now on, we will apply our own rates for transaction costs (iDEAL, credit card, etc.). This applies by default to new customers, while existing customers can switch themselves. Our rate for iDEAL is €0.20 per payment, and for other payment methods, it is the same as Mollie's. View here for all rates.

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